We use trusted third-party services like Twilio and Nexmo to deliver your SMS and voice alert notifications, tailored to specific geographical regions. Based on the notification rules you set up, we include the status of notifications sent within the alert workflow and track it in the alert activity logs. Admins can also refer to audit logs for further details.
Voice notifications
Compass can send notifications via phone calls. Add a voice contact method and a notification rule in alert notification settings, and activate it. The voice notification contains the alert message and possible actions to run on the alert. Voice notifications are limited to a maximum of two minutes.
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Compass can send notifications via SMS. Add an SMS contact method and a notification rule in alert notification settings, and activate it. The SMS includes the alert message and a short URL pointing to the alert itself (opens up the web browser and displays the alert details). You can view alert details and run any action on the alert.
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