On-call schedule management in Compass is an essential aspect of the response process and it . It helps you ensure that the right team members are available to respond to alerts when requirednecessary.
When you launch your team’s operations, Compass automatically creates your first on-call schedule, routing rule, and escalation policy. These schedules are designed to help admins and team admins quickly kickstart their on-call configuration and manage them with ease it easily afterward.A team’s
You can also create on-call schedule consists of several fundamental elements. In the following section, we will delve into these essential componentsschedules at the site level if you are a Compass Product admin or assigned the role of an Operations global admin. These global on-call schedules can be used as responders for alerts across the site and not just for a team. This allows global entities to be defined as cross-teams and multiple people from different teams can be added.
The following section describes the fundamental elements of an on-call schedule.
Schedules
An on-call schedule is a collection of rotations that define when different team members are responsible for handling incidents alerts and alertsrelated configurations. Schedules can be customized according to specific team requirements, including timezone settings and rotation types. A team can have multiple schedules based on timezonestime zones, services, locations, or any other parameter that the team needs.
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As you define rotations and their parameters, Compass automatically calculates and displays who will be on-call and when giving gives you a clear overview of your team's on-call responsibilities.
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Base: This is where the initial planning of the schedule is visible. It represents the original intended shifts and participants.
Overrides: This layer reflects the changes made to the base layer by overrides. When overrides occur, such as shift swaps or substitutions, the Overrides layer captures these modifications. Read how to override an on-call schedule.
Final: The Final layer, displays the actualized on-call coverage. It showcases the historical records of who was actually on-call during specific time periods, accounting for any overrides or adjustments made over time.
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Monday to Sunday, 24 hours (ContinousContinuous): This duration type covers all days of the week , operating and operates on a continuous 24-hour basis. It ensures , ensuring round-the-clock coverage throughout the entire week.
Monday to Sunday (8 am to 5 pm): This duration type spans the entire week but is limited to the hours between 8 am and 5 pm. It is particularly useful for on-call rotations that only require coverage during regular business hours.
Monday to Friday (8 am to 5 pm): This duration type focuses on weekdays, specifically from Monday to Friday, and covers the standard working hours of 8 am to 5 pm. It is suitable for on-call schedules that align with typical business days and hours.
Monday to Friday (5 pm to 8 am): This duration type targets weekdays after regular business hours, starting from 5 pm and extending until 8 am the following day. It is designed for on-call rotations that specifically handle alerts occurring outside of normal working hours.
Friday to Monday (ContinousContinuous): This duration type encompasses the entire weekend, starting from Friday at 5 pm and continuing until Monday at 9 am. It ensures comprehensive coverage throughout the entire weekend period.
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All users can check their on-call status from their Your Work the Home page in Jira Compass or the Home screen on the Jira Cloud mobile app. The On-Call Schedules widget on this page displays your current on-call status, whether you're part of one or multiple teams. If you belong to multiple teams or want to view other teams' on-call schedules without navigating to their operations, select View All from the on-call schedules widget.
Your shifts
This section offers a consolidated view of all your shifts at a glance. You may have multiple on-call duties across various teams, and the calendar will display all your shifts for the selected time period. Similar to your team's on-call page, Compass updates the schedule whenever you change the period range to ensure you're viewing the most current version of your shifts. If your shift starts or ends outside the selected period, you may need to switch to the next or previous periods to see the exact shift duration. Nevertheless, you can access all the rotations and schedules you're assigned to.
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