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You can also create on-call schedules at the site level if you are a Compass Product admin for Jira administration or assigned the role of an Operations global admin. These global on-call schedules can be used as responders for alerts across the site and not just for a team. This allows global entities to be defined as cross-teams and multiple people from different teams can be added.
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An on-call schedule is a collection of rotations that define when different team members are responsible for handling incidents alerts and alertsrelated configurations. Schedules can be customized according to specific team requirements, including timezone settings and rotation types. A team can have multiple schedules based on time zones, services, locations, or any other parameter that the team needs.
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Monday to Sunday, 24 hours (Continuous): This duration type covers all days of the week and operates on a continuous 24-hour basis, ensuring round-the-clock coverage throughout the entire week.
Monday to Sunday (8 am to 5 pm): This duration type spans the entire week but is limited to the hours between 8 am and 5 pm. It is particularly useful for on-call rotations that only require coverage during regular business hours.
Monday to Friday (8 am to 5 pm): This duration type focuses on weekdays, specifically from Monday to Friday, and covers the standard working hours of 8 am to 5 pm. It is suitable for on-call schedules that align with typical business days and hours.
Monday to Friday (5 pm to 8 am): This duration type targets weekdays after regular business hours, starting from 5 pm and extending until 8 am the following day. It is designed for on-call rotations that specifically handle alerts occurring outside of normal working hours.
Friday to Monday (ContinousContinuous): This duration type encompasses the entire weekend, starting from Friday at 5 pm and continuing until Monday at 9 am. It ensures comprehensive coverage throughout the entire weekend period.
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All users can check their on-call status from their Your Work the Home page in Jira Compass or the Home screen on the Jira Cloud mobile app. The On-Call Schedules widget on this page displays your current on-call status, whether you're part of one or multiple teams. If you belong to multiple teams or want to view other teams' on-call schedules without navigating to their operations, select View All from the on-call schedules widget.
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