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What does the integration offer?

Use Compass's BigPanda Integration to forward BigPanda incidents to Compass. Compass determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an incident is fired by BigPanda, an alert is created in Compass automatically through the integration.
When an incident is resolved in BigPanda, the alert is closed in Compass.

Set up the integration

BigPanda is an API-based integration. Setting it up involves the following steps:

Add a BigPanda integration in Compass
Configure the integration in BigPanda

Add a BigPanda integration

Bidirectional integrations aren’t supported in the Standard plan. All the other integrations are supported at a team level in Standard; however, for their outgoing part to work, you need to upgrade to a higher plan.

If you're using the Standard plan in Compass, you can add this integration only from your team’s operations page. Adding an integration from your team’s operations page makes your team the owner of the integration. This means Compass only assigns the alerts received through this integration to your team.

To add a BigPanda integration in Compass, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “BigPanda”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API URL.
You will use this URL while configuring the integration in BigPanda later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in BigPanda

To configure the integration of BigPanda with Compass, complete the following steps:

In BigPanda, go to Integrations.
Select New Integration > Webhooks.
Enter a name for the integration and select Generate App Key.
Paste the API URL previously copied from Compassinto Callback URL.
Select Configure Webhook.

Sample webhook message from BigPanda

JSON

{
  "incident": {
    "id": "5b588625c3f4179240d7c137",
    "status": "Ok",
    "active": false,
    "severity": "Critical",
    "flapping": false,
    "resolved": true,
    "snooze": {
      "snoozed": false,
      "wake": null,
      "autoCancel": false
    },
    "startedOn": 1532528165,
    "changedOn": 1532528247,
    "updatedOn": 1532528256,
    "endedOn": 1532528247,
    "alerts": [
      {
        "id": "5b588625c3f4179240d7c137",
        "status": "Ok",
        "startedOn": 1532528165,
        "endedOn": 1532528247,
        "changedOn": 1532528247,
        "updatedOn": 1532528247,
        "active": false,
        "primaryProperty": "host",
        "secondaryProperty": "check",
        "sourceSystem": "api.resty",
        "description": "Alert was manually resolved.",
        "tags": [
          {
            "name": "host",
            "value": "production-database-2"
          },
          {
            "name": "check",
            "value": "CPU overloaded"
          },
          {
            "name": "organization",
            "value": "jsm_test"
          }
        ]
      }
    ]
  },
  "links": {
    "landingPage": "http://bigp.io/0485f3a1"
  }
}